Development of Railway Infrastructure Services and Customer Satisfaction

Authors

  • Gy. Farkas MÁV Co. Infrastructure Business Unit Sales Department
  • E. Vinczellér MÁV Co. Infrastructure Business Unit Sales Department

Keywords:

railway infrastructure services, customer satisfaction

Abstract

The paper presents the implementation and further development possibilities of the Hungarian railway infrastructure service system focusing on its support with informatics applications. The presentation also introduces the methodology and main related results of customer satisfaction research of MÁV IBU.

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Published

2010-12-01

How to Cite

Farkas, G., & Vinczellér, E. (2010). Development of Railway Infrastructure Services and Customer Satisfaction. Acta Technica Jaurinensis, 3(3), pp. 311–324. Retrieved from https://acta.sze.hu/index.php/acta/article/view/89

Issue

Vol. 3 No. 3 (2010)

Section

Transportation Science, Logistics and Agricultural Engineering